Privacy Policy | سياسة الخصوصية

Privacy Policy

Last updated: April 17, 2026

Daleely 1001 ("we", "our", or "the app") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application and related services.

1. Information We Collect

Depending on how you use the app, we may collect the following categories of information:

• Account Information: such as your name, phone number, profile image, account type, and profile details.
• Messages and Communications: text messages and communication content exchanged through the in-app chat feature.
• Audio Data: voice recordings or audio messages when you choose to use the voice messaging feature.
• Photos and Media: profile images, post images, and other media files uploaded by users.
• Location Data: approximate or precise location information when you use features that depend on location, such as nearby providers.
• Technical and Device Information: such as device type, app version, operating system, IP address, notification token, and diagnostic or usage-related data.

2. How We Use Your Information

We use collected information for purposes that support the app’s features and operation, including:

• Creating and managing user accounts.
• Enabling users to communicate through chat and voice messages.
• Allowing users to upload profile images, post images, and related media.
• Displaying nearby service providers and improving location-based features.
• Sending notifications related to messages, app activity, and important service updates.
• Improving performance, reliability, usability, and security.
• Preventing abuse, fraud, unauthorized access, and misuse of the service.

3. Why We Request Permissions

The app may request certain permissions only when needed for the related feature. These may include:

• Microphone (RECORD_AUDIO): used only when the user chooses to record and send a voice message inside chat.
• Photos / Media / Storage: used to allow users to select and upload profile images, post images, and other media files.
• Location: used to help users find nearby service providers and improve location-based features.
• Notifications: used to send alerts about messages, app activity, and important updates.

4. Voice Messages and Microphone Use

If you use voice messaging, the microphone is accessed only when you intentionally start recording a voice message. The app does not use the microphone in the background without user action.

5. Photos and Media Uploads

Users may upload profile images, post images, or other media related to their account or services. These files may be stored and processed in order to provide app functionality and display content properly.

6. Location Use

If location-based features are used, location data helps the app provide more relevant nearby search results, such as showing nearby service providers or improving service discovery.

7. Notifications

We may use notification services to send alerts related to chat messages, important account activity, and app-related updates.

8. Data Storage and Third-Party Services

Some information may be processed or stored using trusted third-party services such as Firebase, including Authentication, Cloud Firestore, Cloud Storage, and Cloud Messaging, in addition to our own backend servers and databases where needed to operate the service.

9. Data Sharing

We do not sell personal data. We may share information only when necessary to operate the app, provide requested features, comply with legal obligations, enforce our rights, or protect users and the service.

10. User Choices

You may choose not to grant some permissions. However, certain features may become unavailable or may not function correctly without those permissions.

11. Account Deletion and Data Deletion

Users may request deletion of their account or use any in-app account deletion feature if available. When an account is deleted, related data may be deleted, anonymized, or retained for a limited period where required for legal, security, fraud-prevention, or operational reasons.

12. Children’s Privacy

The app is not intended for children unless explicitly stated otherwise in the store listing and content declarations.

13. Data Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, misuse, alteration, disclosure, or loss. However, no system can be guaranteed to be 100% secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or data handling practices, you can contact us at:
[email protected]